We want you to have a positive experience when ordering from CoastalEtech.com. If you are not satisfied with your order, we want to make it right!

Please follow the simple instructions located on the back of your CoastalEtech.com order invoice.        CoastalEtech.com will gladly accept returns for merchandise purchased through CoastalEtech.com and that meet the following conditions:

1) Merchandise must be returned in its original condition and received WITHIN 30 DAYS OF ORIGINAL PURCHASE(INVOICE DATE). Orders returned beyond this time period will not be accepted. CoastalEtech.com reserves the right to refuse damaged or non-returnable merchandise. Receipt of a package does not signify acceptance for return. All items returned will be subject to a 15% restocking fee.

2) Return merchandise should be packed in its original packaging (if in suitable condition) with the completed packing slip (must include reason for return) found on the back of the original invoice and returned to the address on the order invoice. Items returned without documentation inside including name, address, original invoice number and reason for return will not be processed.

3) We highly recommend return merchandise be shipped through UPS who will provide a tracking number and insurance automatically with each shipment. We cannot be responsive to your request without your return in hand.  USPS returns are not allowed at this time.

A credit for the value of the returned merchandise should appear on the original credit card used to purchase the item(s). We do not reimburse shipping charges. Please allow up to 30 days for a refund. Depending on your credit card company, it may take 1-2 billing cycles for the credit to appear on your monthly paper billing statement. For more information, please contact your credit card company.
 

At this time, we cannot offer exchanges for your returned merchandise. We suggest you follow the return procedures to return unwanted merchandise or warranty replacements and simultaneously place a new order for the replacement merchandise through CoastalEtech.com. Please be assured, we will process your return, crediting your account as necessary.
 

If we have made an error with your order, Coastaletech.com Customer Service will gladly assist in a quick resolution.
Please follow these easy steps:
(1) Please contact our Customer Service Team by email at support@coastalEtech.com, explain the situation, including your name and order number.
(2) Follow our simple return policy, outlined above, to return the merchandise. CoastalEtech.com will reimburse you for your reasonable return ground shipping charge upon receipt of your merchandise. Shipping reimbursement will be credited back to the original purchase credit card.