We want you to have a positive experience when
ordering from CoastalEtech.com. If you are not
satisfied with your order, we want to make it
Please follow the simple instructions located on
the back of your CoastalEtech.com order invoice. CoastalEtech.com will gladly accept returns for
merchandise purchased through CoastalEtech.com
and that meet the following conditions:
1) Merchandise must be returned in its original
condition and received WITHIN 30 DAYS OF
ORIGINAL PURCHASE(INVOICE DATE). Orders returned
beyond this time period will not be accepted.
CoastalEtech.com reserves the right to refuse
damaged or non-returnable merchandise. Receipt
of a package does not signify acceptance for
return. All items returned will be subject to a
15% restocking fee.
2) Return merchandise should be packed in its
original packaging (if in suitable condition)
with the completed packing slip (must include
reason for return) found on the back of the
original invoice and returned to the address on
the order invoice. Items returned without
documentation inside including name, address,
original invoice number and reason for return
will not be processed.
3) We highly recommend return merchandise be
shipped through UPS who will provide a tracking
number and insurance automatically with each
shipment. We cannot be responsive to your
request without your return in hand. USPS
returns are not allowed at this time.
A credit for the value of the returned
merchandise should appear on the original credit
card used to purchase the item(s). We do not
reimburse shipping charges. Please allow up to
30 days for a refund. Depending on your credit
card company, it may take 1-2
billing cycles for the credit to appear on your
monthly paper billing statement. For more information, please contact
your credit card company.
|For exchanges/ or warranty replacements:|
At this time, we cannot offer exchanges for your
returned merchandise. We suggest you follow the
return procedures to return unwanted merchandise
or warranty replacements and simultaneously
place a new order for the replacement
merchandise through CoastalEtech.com. Please be
assured, we will process your return, crediting your account as
|For wrong item(s) shipped:|
If we have made an error with your order,
Coastaletech.com Customer Service will gladly
assist in a quick resolution.
these easy steps:
(1) Please contact our
Customer Service Team by email at support@coastalEtech.com,
explain the situation, including your name and
(2) Follow our simple return
policy, outlined above, to return the
merchandise. CoastalEtech.com will reimburse you
for your reasonable return ground shipping
charge upon receipt of your merchandise.
Shipping reimbursement will be credited back to
the original purchase credit card.
If you have any questions regarding our
return/exchange policy, please contact our
Customer Service Team by email at